Terms of Service

1. Overview
Welcome to Humm Collective LLC, doing business as Humm Soapworks ("Humm Collective," "Humm Soapworks," "we," "us," or "our"). These Terms of Service ("terms") govern the use of the Humm Soapworks website and any related services, collectively referred to as the "service."

By accessing or using the service, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use the service.


2. Online Store Terms

2.1 Products and Pricing: All products available on the Humm Soapworks online store are subject to availability. We reserve the right to modify, discontinue, or update product information and prices at any time without prior notice.

2.2 Orders: By placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

2.3 Shipping and Delivery: Shipping and delivery terms are outlined in our Shipping Policy, which is an integral part of these terms.


3. General Conditions
3.1 Accuracy of Content: Whilst we strive to provide accurate and up-to-date information, we do not warrant that product descriptions, pricing, or other content on the service are error-free, complete, or current.

3.2 Intellectual Property: All content on the service, including but not limited to text, images, logos, and designs, is the property of Humm Collective and is protected by intellectual property laws.

3.3 Prohibited Activities: You agree not to engage in any unauthorized use of the service, including but not limited to hacking, data mining, or any activity that could disrupt the integrity of the service.


4. Accuracy of Information
We make every effort to ensure that information on the service is accurate and complete. However, we do not warrant the accuracy or completeness of information on the service. You rely on the information provided at your own risk.


5. Modifications to Service and Price
We reserve the right to modify or discontinue the service (or any part thereof) without notice at any time. Prices for products are subject to change without notice.


6. Billing and Accountancy
6.1 Payment: All payments are processed securely through our payment gateway. By providing payment information, you represent and warrant that you have the right to use the payment method.

6.2 Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized access to or use of your account.


7. Privacy and Personal Information
Our Privacy Policy outlines how we collect, use, and disclose your personal information. By using the service, you consent to the practices described in the Privacy Policy.


8. Indemnification
You agree to indemnify and hold Humm Collective, its affiliates, officers, and employees harmless from any claim or demand, including reasonable attorneys' fees, arising out of your use of the service, our products, your violation of these terms, or your violation of any rights of another.

These Terms of Service constitute the entire agreement between you and Humm Collective LLC regarding the use of the Service. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

For questions or concerns about these terms, please contact us at [email protected].


REFUND POLICY

1. Overview
This Refund Policy applies to purchases made through the Humm Soapworks online store operated by Humm Collective LLC ("Humm Collective," "Humm Soapworks," "we," "us," or "our"). By making a purchase, you agree to the terms outlined in this policy.


2. Eligibility for Refunds
2.1 Notification Requirement: No refunds will be accepted without prior notification. If you believe you are eligible for a refund, please contact us at [email protected] within 14 days of receiving your order.

2.2 Used Products: Used products are not eligible for a refund unless the product is damaged or defective at the time of receipt.

2.3 Evidence of Damage: To be eligible for a refund, you must provide evidence of the damage at the time of the refund request. This may include photographs or other documentation as deemed necessary by Humm Soapworks.


3. Process for Refund Requests
3.1 Contact us: To initiate a refund, contact us at [email protected] with your order number, a description of the issue and supporting evidence of damage.

3.2 Review and Approval: We will review your request and notify you of the approval or rejection of your refund. We may request additional information if needed.

3.3 Refund Processing: If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7 business days.


4. Non-Refundable Items
4.1 Gift Cards: Gift cards are non-refundable.

4.2 Sale Items: Sale items are generally non-refundable unless they are damaged or defective.


5. Shipping Costs
5.1 Return Shipping: If a return is approved, you will be responsible for the cost of return shipping unless the return is due to our error.

5.2 Original Shipping: Original shipping costs are non-refundable.


PRIVACY POLICY

1. Introduction
Welcome to Humm Soapworks, operated by Humm Collective LLC ("Humm Collective," "Humm Soapworks," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use the Humm Soapworks website and related services (the "service").

By using the service, you agree to the terms of this Privacy Policy.


2. Collection of Information
2.1 Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment information when you use our online store or interact with our website.

2.2 Non-Personal Information: We may also collect non-personal information, such as browser type, device information, and usage data, to improve the service and enhance your experience.


3. Use of Information
3.1 Order Processing: We use personal information to process and fulfil orders, send order confirmations, and provide customer support.

3.2 Marketing Communications: With your consent, we may periodically send you marketing communications via email about new products, promotions, or other updates. You can opt out of these communications at any time by following the 'unsubscribe' instructions in the emails.


4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the service, analyze usage patterns and personalize content. You can manage your cookie preferences through your browser settings.


5. Third-Party Links
The service may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.


6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration and destruction. However, no method of transmission over the Internet or electronic storage is completely secure - and we cannot guarantee absolute security.


7. Your Choices
7.1 Opt-Out: You have the right to opt out of receiving marketing communications from us. To do so, follow the 'unsubscribe' instructions in our marketing emails.

7.2 Access and Correction: You may request access to or correction of your personal information by contacting us at [email protected].


8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.